Type in YMCA Chattanooga in the Apple App Store or in Google Play, or click on one of the links below: 

Apple 

Android

Your "Home location" is the YMCA branch you visit most

• Click on the barcode icon on the top right hand corner
• Click on Add Barcode
• Enter your YMCA barcode number (from your YMCA membership ID) in the barcode text box. If you cannot find this information, please see Member Services for assistance.
• Click Save

No. Only one barcode per user/email can be added. 

The YMCA of Metropolitan Chattanooga uses the mobile app to send important notifications regarding program registrations, news,  emergencies, weather related closings, delayed openings, and/or other updates regarding our facilities! However, your mobile app notification settings must be turned on in order to receive these alerts.

Your smartphone device controls your notification settings, but please note: settings may vary by device. For specific instructions about your device, please contact your service provider.

iPhone:

• Open the Settings app on your iOS device
• Click on Notifications
• Scroll down and click on YMCA CHATTANOOGA Mobile App
• Tap the switch to 'Allow Notifications' to turn notifications on or off.

Android:

• Open the Settings app on your device
• Click on Notifications
• Click on See All
• Scroll down to YMCA CHATTANOOGA Mobile App
• Tap the switch to 'Allow Notifications' to turn notifications on or off

Again, settings can vary by device. For specific instructions about your device, please contact your service provider.

Please note: For security purposes, you will need to enter your old password in order to create a new password.

• Click on your initials (or profile photo if you added one) in the upper left hand corner
• Click on the initials (or profile photo if you added one) again to edit your profile
• Scroll down to password section
• Enter your old password
• Enter your new password
• Confirm your new password
• Click Save

Click on your initials (or profile photo if you added one) in the upper left hand corner

• Click on the initials (or profile photo if you added one) again to edit your profile
• Enter/edit your information
• Please note: Your gender, height and weight are used to calculate the calories burned during your recorded workouts. This information is not accessible to staff.
 

Q: What do I need to create an account?

A: To create an account in the app you will have to enter your Full Name, Email and Home Club. If your YMCA requires verification of your membership, please enter your barcode and home club associated with it.

Q: I forgot my xID.

A: In most cases, your xID is your phone number. Please try logging in with your phone number and a 4 digit passcode. If that does not work, please go to “Forgot your passcode?” and enter your email address. If you have an account created, you will receive an email with your xID and a new passcode to login.

Q: I signed up for a gym membership, but my login is not working for the app.

A: Your app login is a separate login from your membership. If this is your first time accessing this app, please select "Login" -> "Create Account" and enter the required information.

Q: I cannot be found in the system.

A: If you are trying to create an account and you received a message that says “We could not locate you in the system.”, it means that you have entered a wrong barcode or home club during the registration process. You will have to enter the YMCA location you have originally signed up at. Also, please visit your front desk to make sure your key tag number was entered correctly in the system.

Q: I am requesting a new password, but am not receiving the forgot password email.

A: The reset email is sent through an automated system. Please make sure you do not have any filters set to your inbox that will not accept such automated correspondence. If you used an email address with a special domain other than the regular ones (ex. @gmail, @yahoo, @hotmail), please check with the IT team that manages that domain to make sure you can get emails from us.

Q: I am requesting a new password, but my temporary password does not work.

A: Temporary passwords are case sensitive. Please make sure that you’ve entered all characters correctly. When you do copy/paste extra spaces can be copied at times. They will be considered as a character as well and your password might not work. 

Q: How do I get my login information?

A: To get your login to the app, please follow the steps below:

• Open the app
• Select "LOGIN"
• Select "REQUEST LOGIN INFO"
• Enter your email address

An email will be sent to you shortly to assist with the login. If you get the message "We couldn't find a member account associated with the email" when you try to request your information, please contact the front desk to ensure they have your correct email on file.

Q: I am trying to login, but the app says that my email already exists.

A: When your same email is linked to another account (for example, an old account, a guest account, another family member's account, etc.) you receive this error. Please follow the steps below to solve this:

• Sign in with your username/password
• Press "Ok" instead of "Get Help" when the error message appears telling you your email is taken
• Enter a different email address or contact support for email update
• Done! You'll be entered into the app.
  
  
   

A: There are three ways to record a workout.

The first is a “Manual Entry”. Here, you will open the “Record a Workout” tile and select “Manual Entry”. This will allow you to pick the type of workout and track the duration, distance, and calories burned.

You can also use xCapture. This allows you to take a picture of the display on cardio equipment once you finish your workout, and it will automatically upload to the app!

You can also use a number of third party apps and trackers such as FitBit and MyFitnessPal. The full list of these can be found in the "Connected Apps" tile. 

Q: What is an xCapture?

A: xCapture is a way to record your workout. To use xCapture, please open the “Record a Workout” tile, followed by “xCapture”. This allows you to take a picture of the cardio machine display and this workout will automatically upload into the app. Please make sure your camera is allowed under your phone’s settings. xCapture will not work if you do not have adequate service or WIFI connection.

Q: My camera button is greyed out when trying to submit an xCapture.

A: Allowing the camera is a permission you are asked when you first download the app. If you did not allow the permission initially, don’t worry! Please open your phone’s settings, scroll down until you see your gym’s app, select the app, and toggle the camera permission so that it is “on”.

Q: How do I edit/delete a workout?

A: You can edit your workouts in the “Workouts” tab. Hold press on the workout entry and Edit button will appear as a option. To delete a workout, swipe from right to left on the workout. You will then see a red "delete" button appear. Tap this button and the workout will delete!

Q: I don’t workout on cardio equipment but want to track my workouts. How do I do that?

A: No problem, use the “Manual” entry feature under “Record a Workout” and enter in your workouts by day. You can also link 3rd party tracking apps and devices to your account under the “Connected Apps” tab to automatically track workouts.

Q: What if I don’t want my workouts highlighted on the Activity Feed?

A: Go to the “Side Menu” and under “Privacy” where you can control your profile settings.

Q: What apps/devices can I connect with?

A: For a full list of apps to connect with, please visit the “Connected Apps” tile.

Q: I don’t see my favorite connected app/device, are you adding more?

A: We are continuously adding more. Please let us know your favorite so we can add it to the list digitalsupport@egym.com.

Q: How do I connect other apps/devices?

A: Please open the “Connected Apps” tile and select “link” next to the app you wish to connect. You will then be guided to a screen where you will log into your connected app account.

Q: Can I link more than one 3rd party app and device?

A: Yes, you can link multiple apps/devices and they will all track.

Q: My workouts are duplicating.

A: If two connected apps are linked to each other and linked to your Netpulse account you will see duplicate workouts in your workouts tab because both sources will send data to EGYM.